Retention and deletion

Compliance records are retained for seven years. This is the one part of the product that will not do what a user asks, so it is explained rather than buried.

The rule#

Records are kept for seven years, measured from the production date of the content they belong to, or from the record's creation date where no production date exists.

The period comes from the federal record-keeping regulations, not from a platform policy. 2257 in plain English covers the law itself; the short version is that a producer's records must exist, stay organised, and remain producible, and a records service that deleted them on request would be helping its customers violate the very rule it exists to satisfy.

What deleting actually does#

You can delete productions, scenes, content log entries, depictions, and documents at any time. Inside the retention window, deleting a record does exactly two things:

• It disappears from your account. It leaves your lists, your exports, and your archive downloads.
• It is marked deleted, with who deleted it and when.

What it does not do is destroy anything. The record, its files, and its digests are retained in custody for the remainder of the retention window, producible if the records are lawfully inspected. Deleting is how you say "this no longer belongs in my working records"; it is not erasure, and nothing inside the window is erasure.

Once a record's seven years have passed, deletion becomes real: deleting an expired record removes it permanently, and records you deleted earlier are permanently purged once they age out. Records you never deleted are simply kept.

When you cancel#

Cancelling your subscription does not touch your records. Nothing is deleted, and your records remain in custody under the same retention rules.

Before you cancel, export: finalize and download the archive for productions, or the content log CSV for solo work. Having your complete records in your own hands before the account winds down costs a few minutes and removes any dependence on how reachable the account is later. Billing and cancelling covers the subscription side.

For performers asking to be removed#

Two different things get asked for here, and they have different answers.

Removal of published content is the one with a real path. If content depicting you is published and you want it taken down, use the removal portal. It does not require an account, and every request lands on a deadline.

Deletion of the compliance record — the verification that you were an adult who consented, made when the content was produced — is the one that cannot be honoured inside the retention window. The honest reason: that record is the legal evidence protecting everyone involved, including you. It is the proof that the content was made lawfully, and the law requires it to be kept. It is not published anywhere; it is held for inspection, and it ages out of the system after the retention period.

If you are distressed about content of you that is circulating, the removal portal is the right door, and the under-18 notice at the top of it is the fastest route if that is the situation.